We can be contacted on 01723 850014 between 8.30am-9pm, calls charged at your telephone providers national rates.
Guarantee All items have a 7 day contact money back guarantee. However if you are dissatisfied with your item, returns will be dealt with upon receipt unused in the manner it was delivered to you. This excludes custom fitted clubs ordered as they are bespoke to the purchasers requirements.
The statutory rights of the consumer are not affected by the terms of our service.
If for any reason you need to cancel your order please phone us on 01723 850014 as soon as possible. However, as we endeavour to ship your order very quickly, it may not always be possible to cancel your order. If an item is cancelled whilst in transit, a £10 re-direction charge will be made for return of the goods back to us without reciept. If this is the case, please follow the returning goods procedure.
We have split returns into two sections these are:
- Faulty Goods
- Unwanted Goods.
If you receive an item that is damaged, please inform us within a reasonable timescale.. We will offer either a replacement item to be sent, or a full refund for the item(s) only . If you request a refund we would ask that the faulty item(s) is/are returned within 30 days. If you require an exchange we will replace goods deemed faulty to ensure this deadline is met. We reserve the right to get a manufacturers inspection before we refund or exchange to verify an official decision of some complaints. On products within their warranty period we will alway replace or repair the item
Unwanted Goods/Wrong sizing
You have the right to cancel your order within 7 working days commencing the day after you receive your goods. The unwanted item(s) must be returned undamaged and in original packaging to receive a full refund. We will refund the cost of the item(s), excluding courier costs - and that you return in the above condition, within 30 days from the e-mail notification of your intention to cancel. (this must be within 7 days of reciept of goods). This excludes custom fit.
If you have ordered the wrong size or goods do not fit then we will gladly exchange within 14 days of reciept, you must notify us and return the goods to us with a covering letter or return address and re sending charge of £3.99. Alternatively exchange and collection can be made direct to your home without any hassle for £14. Please call us if you would like to discuss 01723 850014
In the unlikely event you order custom fitted clubs and they are unwanted for any reason - we can cancel within a 24 hour period of placing the order but because of the bespoke nature items a 10% surcharge will apply.
We will not refund unwanted myjoy shoes orders or custom fitted clubs under any circumstances after you take delivery and is your responsibility to order correctly at the time of ordering your club selection so please check your order! We think 72 hours is reasonable for you to tell us if we have sent incorrect clubs from your order.
All of our prices are inclusive of VAT.
Snainton Golf Centre Ltd is incorporated in England (UK)
Company No. 03898371
VAT registration No is 675 4455 06