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Terms And Conditions Of Use

  1. This Consumer Promotion applies to the purchase of any NEW Lithium FW7s, FW7s EBS, FW7s GPs, Compact C2i, FW5s or FW3s electric trolley model (The Products) from Monday 5th November until Monday 24th December 2018 midnight (The Promotional Period) or until stocks of the promotional PowaKaddy Golf Bags run out, whichever is earlier. The offer does NOT apply to any other PowaKaddy electric trolley model.
  2. Promotion only available on purchases made and shipped within the UK, UK, CI, IOM and ROI.
  3. The Consumer Promotion – Buy any PowaKaddy Lithium Electric Trolley (The Products) listed below and choose a FREE PowaKaddy Cart Bag based on the model of electric trolley purchased worth up to £229.99/€269.99:
    – Buy an FW3s Lithium trolley and claim a Lite Bag in Black/Yellow, Black/Gun Metal, Black/Aqua or a Lite Bag in Fuchsia with 2 accessories* worth RRP £119.99*
    – Buy an FW5s Lithium trolley and claim a PowaKaddy Premium cart bag with no accessories OR a Deluxe Cart Bag with 1 accessory* worth RRP £179.99*
    – Buy an FW7s / FW7s EBS / FW7s GPS or Compact C2i Lithium trolley and get a Premium Cart Bag in a choice of 4 colours or Dri-Edition Cart Bag in a choice of 5 colours worth RRP £229.99
    * Accessory choices: Scorecard Holder, Umbrella Holder, Rain Cover, Drinks Holder, GPS/Smartphone Holder, Trolley Travel Bag, Compact C2 Travel Bag or Umbrella.
  4. Claimants must have taken delivery of the trolley during the promotional period – 5th November until midnight 24th December 2018. Claims for purchases outside the promotional period are invalid.
  5. To claim the FREE Cart Bag log onto www.registermypowakaddy.com and register your trolley details and choose your FREE bag.
  6. All Claims must be made by the consumer directly on the PowaKaddy website. Retailers are not able to redeem the promotion on behalf of the consumer.
  7. Proof of purchase is required in the form of a legible copy of the retail receipt or invoice clearly showing the retailer product name and date of purchase.
  8. Should you not have access to our website please email your scanned copies to bagpromo@powakaddy.co.uk or send your proof of purchase by recorded delivery to PowaKaddy FREE BAG PROMO DEPT, PowaKaddy International Ltd, Castle Road, Sittingbourne, Kent ME10 3RN. Please note that PowaKaddy will not be liable for any claims that are lost if sent by post which are not recorded.
  9. Claim must be made within 28 days of date of purchase. Any claims made after this period will be invalid.
  10. FREE BAG will be delivered up to 28 days after registration.
  11. FREE BAG is as stated. If your 1st choice bag is not available then an alternative bag will be offered instead. No other alternative products or cash may be substituted.
  12. Further offers may be made to you by PowaKaddy. If you would prefer not to receive these offers, please tick the opt-out option on the claim form.
  13. FREE BAG will be delivered only to a consumer address inside the UK, UK, CI, IOM and ROI.
  14. If a trolley is returned within 14 days of purchase, PowaKaddy will ask for the FREE BAG to be returned. This must be returned in its original packaging and any costs for delivery will be incurred by the claimant.
  15. PowaKaddy reserve the right to withdraw this promotion at any time without any notice.
  16. PowaKaddy’s decision will be final.
  17. This promotion cannot be used in conjunction with any other offers.
  18. Promotion available while stocks last.
  19. If you should you have any questions, please call 01795 473555 or email bagpromo@powakaddy.co.uk


Motocaddy Christmas 2018 FREE Golf Bag Promotion Terms and Conditions:

  1. Purchase any new (i.e. not used, ex-demo, ex-courtesy cart or ex-rental) Motocaddy S-Series trolley with Lithium battery between Friday 2nd November and Monday 31st December 2018 inclusive to be eligible to claim a free Motocaddy golf bag. The bag model is dependent on the following criteria:
    • Purchase a new S1 or S1 DHC with Lithium battery, claim a FREE bag worth £99.99 (€119.99)
    • Purchase a new S3 PRO with Lithium battery, claim a FREE bag worth £159.99 (€199.99)
    • Purchase a new S5 CONNECT, S5 CONNECT DHC or S7 REMOTE with Lithium battery, claim a FREE bag worth £199.99 (€249.99)
  2. Promotion only available on purchases made and delivered inside the UK and Republic of Ireland
  3. Promotion only available to participants resident within the UK and Republic of Ireland, with an address in the UK or Republic of Ireland for the bag to be sent to
  4. Promotion not available in conjunction with any other offer
  5. Promotion available by redemption only - not available at point of purchase
  6. To redeem the promotion, complete a promotional claim and upload a digital copy of proof of purchase at www.motocaddy.com/freebag
  7. Promotional claims must be submitted by Sunday 20th January 2019. Any claims received after this date will not be accepted
  8. Entering incorrect warranty or claim information may result in delay or rejection of promotional claim
  9. Proof of Purchase must be printed receipt or Debit/Credit Card statement. Hand written receipts are invalid and will not be accepted
  10. The Motocaddy trolley must be received by the claimant before the promotional end date for the claim to be valid. Claims for trolleys ordered but not received before 31st December 2018 are invalid
  11. Any claims for purchases outside the promotional dates are invalid
  12. Promotion is only available to end-users (i.e. not available to any Motocaddy retailer)
  13. Free golf bag model and colour will be at the discretion of Motocaddy
  14. Free golf bag will be delivered within 28 days of receiving the claim. If a free bag is not received within 28 days, please contact Motocaddy within the next 7 days
  15. If a trolley is returned, Motocaddy will require the free bag to be returned
  16. Promotion available subject to availability and Motocaddy reserve the right to withdraw the promotional offer prior to the promotional closing date without notice
  17. Promotional terms and conditions are subject to change without notice
  18. Motocaddy reserves the right to disqualify claims which it considers do not comply with these terms and conditions or are considered fraudulent
  19. Product alternatives are not available unless offered by Motocaddy only
  20. Cash alternatives are not available

2016 Motocaddy Warranty

The trolley and charger are covered by a 24 month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse (as set out in the relevant manual) or commercial use is not covered. Motocaddy batteries are covered by a separate warranty (12 month Lead-acid / 24 month Lithium) and can be registered online using our Battery Warranty Registration form.

The standard Motocaddy warranty only covers purchases made in the UK and Republic of Ireland and use of the trolley, battery and charger in the UK and the Republic of Ireland. If you encounter a problem with your trolley, battery or charger within the warranty period, please contact the place of purchase or call us direct on 01279 712370 to allow us to rectify the problem as soon as possible. In the unlikely event you need to make a claim you must provide your proof of purchase so please ensure this is retained.

If we diagnose that you require a spare part, we will send it to you by first class post with easy to follow fitting instructions. Failing which we will collect, repair (if possible) and return the faulty product (or its replacement) at our cost (in the case of a faulty trolley, this must be in its original packaging). If the fault is not covered by these warranty conditions, you will be liable for the courier and admin charges plus the costs of parts and labour. A repair will normally be carried out but in the unlikely event that the trolley, battery or charger cannot be fixed, a replacement will be given. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase.

The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. These warranties are non-transferrable.


2016 PowaKaddy Warranty Terms

1. With effect from January 1st 2014, PowaKaddy International Limited (‘PowaKaddy’) of Castle Road, Sittingbourne, Kent ME10 3RN provides to the purchaser of any new PowaKaddy product (the ‘Product’) purchased from an authorised retailer in the United Kingdom or Ireland a Manufacturer’s Limited Guarantee against inherent defects for the period, and on the exclusions and conditions, set out hereafter:

2. The guarantee is subject to the following exclusions:

i. Accidental damage, customer misuse or neglect
ii. Abnormal wear and tear
iii. Rental or other commercial use
iv. Unauthorised modification to the Product
v. Faulty repairs by consumer or unauthorised agent
vi. Failure to follow battery charging instructions, including discharging a battery to lower than 8 volts.

3. The following conditions apply:

i. In respect of the ‘5-Year Pro-Rata Warranty’ on Plug’n’Play (TM) Lithium Batteries and Drop-In Lithium Batteries, the battery is covered by a 24 month standard warranty from the date of purchase. In addition to this standard warranty, PowaKaddy now offer a 5-year Pro-Rata limited warranty on the battery. In order to qualify for this 5-Year Pro-Rata limited warranty you must register your warranty with PowaKaddy online. If your product should fail during the 3rd year of ownership PowaKaddy will offer you a brand new replacement for 50% of the listed purchase price of the product. In year 4, a brand new replacement can be purchased for a 30% discount off the listed purchase price and, in year 5, for a 15% discount off the listed purchase price. This transaction must be transacted directly with PowaKaddy. Any Plug’n’Play (TM) battery purchased under this scheme will come with a new ‘5-Year Pro-Rata Warranty’.

ii. PowaKaddy’s standard warranty scheme covers manufacturing defects that occur through normal use. Any breakage caused by accidental damage or as a result of abuse and misuse or commercial use is not covered.

iii. PowaKaddy reserves the right to inspect or test any Product claimed to be defective

iv. The period of guarantee commences on the date of purchase of the Product. Proof of purchase and purchase date may be required.

v. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase

vi. Warranty registration within 30 days of purchase of an Electric Golf Trolley or Battery is recommended to ensure any claim can be processed promptly, without need for further proof of purchase.

vii. The guarantee is non-transferable and is only available to residents of UK and Eire (ROI). Customers living outside UK/Eire (ROI) should contact sales@snaintongolf.co.uk or alternatively call 01723 850014.

viii. In the event of a warranty claim in respect of an Electric Golf Trolley or Battery the consumer should in the first instance contact his local authorised Service Agent and arrange to take the faulty product to the Service Agent for inspection/repair (see www.powakaddy.com for details) or his retailer for any other Product.

4. This guarantee is in addition to and does not affect the consumer’s statutory rights.

Further information in respect of these statutory rights can be obtained from your local Trading Standards Department or Citizen’s Advice Bureau.


Orders

During your shopping visit items you select are placed into a shopping basket. When you have finished shopping select Checkout located on the right hand side of the page. You will then be given a choice of ordering Online or Offline :-

Offline Orders
You can enter an e-mail address for the order form to be sent to. This can either be faxed or posted to us, once fully completed. At this point your shopping basket is emptied.

Mail Orders

Orders can be sent via the post to the following address :
Snainton Golf Centre Ltd
Yedingham Road
Snainton
Scarborough
YO13 9PG

Cheques should be payable to Snainton Golf Centre Ltd.

Please do not send cash via the post.

Sales hotline is open 8.30am - 9pm. 01723 850014.

If you would like to place your order or have any queries you can give us a call and talk to our professionally trained sales staff.

Online Orders

You can buy items online via a secure credit card ordering system. We accept PAYPAL, VISA, MASTER CARD, SWITCH, DELTA cards. Please note overseas buyers we will not be able to process your order via card online... however paypal payment can be processed however there will be charges to ship to international destinations You are transferred to a secure section of the site (see security). Please complete the details as requested. When fully completed, click on "Submit Order Now" button. You will receive an automated e-mail response confirming that your order has been processed. At the same time, we will receive notification of your order.

Your credit card is processed by Protx , and the items picked and packed ready to ship. We delete all electronic records of your credit card number and personal details. We keep a copy of the invoice and the credit card receipt Online Fraud Due to increasing attempts at fraud with online orders, especially from outside the UK ,

Snainton Golf Centre Ltd reserves the right to decline any order that we deem not to be genuine. If this is the case an alternative method of payment can be discussed... We also do not send out credit card receipts with your invoice, as this holds your credit card number. If you would like this copy, we can arrange for it to be posted to you, but this is at your own risk.

Payment

Payment will be taken as soon as the card is accepted. If you get a notification for any reason the card has been un successful then no payment will be taken from your card and we will be in touch to help you. If payment is by cheque, or pending 'e' cheque via paypal - the goods will be dispatched once the cheque has cleared.

Paypal payments will be directed to the paypal site where you can then pay for your goods. Any other payments to us can be made by clicking 'send money' on the top of your paypal account and entering our e-mail address - john@snaintongolf.co.uk

Gift Vouchers

Gift vouchers must be redeemed online at snaintongolf.co.uk within 180 days of purchase and cannot be used for Orders already placed. If the value of the Order exceeds the value of the gift voucher, the balance must be paid by credit or debit card. Unused balances will be held within the recipients voucher for the same period. Vouchers have a cash redemption value of 0.001p. If you have received a promotional gift voucher from Snainton Golf Centre Ltd, only one such Gift Voucher may be redeemed per purchase.

Security

All online orders are processed securely using 128bit SSL encryption and totally secure.... vital for todays transcations If you do not wish to order online then please see Offline Orders above.

Complaints

Snainton Golf Centre Ltd strives to provide the highest level of customer service. If you feel that we have not met that aim, then please e-mail us at john@snaintongolf.co.uk

Your initial complaint will receive a response within 24 hours, informing you of time scales to address your complaint. Your complaint will be dealt with fairly and as quickly as possible, in a confidential manner. If the complaint can not be resolved immediately you will receive a weekly update on progress. Any information gathered through this procedure is used to monitor and improve our operating practices and procedures. Customer Service We can be contacted on 01723 850014 between 8.30am-9pm, calls charged at your telephone providers national rates.

Deliveries

For Nearly all UK and International orders we use www.interlinkexpress.co.uk.

For very small packages (ie Gloves and Caps) we use Royal Mail.

It is the consumers responsibility to provide us with an address where delivery can be signed for in reasonable time. If delivery is refused or returned after three attempts it incurs a £12 resend charge AND £12 if it comes back to us. This charge will be passed onto you If you are not at home.

PLEASE ENSURE

  • notification can be given to an address where you will be there to accept the parcel
  • sending us an email with special instructions to leave in a garage or with a neighbour.
  • arranging for someone to be at the desired address once you receive the despatch e-mail telling you its on its way.

Please be understanding with us or UK mail if they try to deliver and you know you are not going to be at home and incur further charges. We can only send on the information we are given.

When an item is despatched an e mail explains your order is on its way. In the Uk that usually means next working day delivery. If you receive the email after 3pm this means it will be with you within 48 working hours. The despatch of goods from order is usually within the following timescales:

  • UK mainland - 2 to 4 working days (unless there is an delay issue where we will notify you via e mail).
  • Europe - 3 to 4 working days.

We do not ship outside of Europe For redirection to a different address when the parcel has already been sent will cost £10... remember it is your responsibility to accept goods, and we send to the address provided.

You can of course collect from any local UK mail depot... for free! Our delivery charges are as follows:

  • Mainland UK - £2.49 orders under £20 - FREE orders over £20
  • Northern Ireland-as above
  • Channel Islands - £12
  • Ireland - £9.99 (free over £150)
  • Belgium, Holland, Luxembourg, France, Denmark, Germany (£12.99 up to 25kilos) (free over £150)
  • Italy, Corsica, Spain, Portugal, Czech, Sicily, (£14.95 up to 25kilos) free over (£175)

please e mail us if we have not listed you country john@snaintongolf.co.uk

Customer Service

We can be contacted on 01723 850014 between 8.30am-9pm, calls charged at your telephone providers national rates.

Money Back

Guarantee All items have a 14 day contact money back guarantee. However if you are dissatisfied with your item, returns will be dealt with upon receipt unused in the manner it was delivered to you. This excludes custom fitted clubs ordered as they are bespoke to the purchasers requirements.

Consumer Rights

The statutory rights of the consumer are not affected by the terms of our service.

Cancellation Policy

If for any reason you need to cancel your order please phone us on 01723 850014 as soon as possible. However, as we endeavour to ship your order very quickly, it may not always be possible to cancel your order. If an item is cancelled whilst in transit, a £10 re-direction charge will be made for return of the goods back to us without reciept. If this is the case, please follow the returning goods procedure.

Custom orders can't be cancelled please check your order thoroughly before ordering.

Returning Goods

We have split returns into two sections these are:

  • Faulty Goods
  • Unwanted Goods.

Faulty Goods under 30 days old

If you receive an item that is damaged, please inform us within a reasonable timescale.. We will offer either a replacement item to be sent, or a full refund for the item(s) only . If you request a refund we would ask that the faulty item(s) is/are returned within 30 days. If you require an exchange we will replace goods deemed faulty to ensure this deadline is met. We reserve the right to get a manufacturers inspection before we refund or exchange to verify an official decision of some complaints.

All our products carry a 12 month manufacturers warranty unless stated otherwise

Faulty good over 30 days old and upto 12 months old

Snainton Golf Centre Ltd is a stockist of all major brands. This means we offer a full manufacturers warranty.

You must send the item to our HQ at Snainton with a covering letter stating what the fault is and your order id or receipt of purchase. We will contact the manufacturer who will then inspect the item to determine what course of action to take. We will where we can repair the item but if this is not possible we can replace.

Cost of return carriage

Snainton Golf Centre Ltd will honour the cost of the return within the statutory 6 month period if a fault is found. After that date the consumer will have to pay to get the product back to us.

Unwanted Goods/Wrong sizing

You have the right to cancel your order within 14 working days commencing the day after you receive your goods. The unwanted item(s) must be returned undamaged and in original packaging (clothing with tags) to receive a full refund. We will refund the cost of the item(s), excluding courier costs - and that you return in the above condition, within 30 days from the e-mail notification of your intention to cancel. (this must be within 14 days of reciept of goods). This excludes custom fit. If you havent contacted us within this time we will take it that everything is fine the whole transaction is complete and final

If you have ordered the wrong size or goods do not fit then we will gladly exchange within 14 days of reciept, you must notify us and return the goods to us with a covering letter or return address and re sending charge of £3.99. Alternatively exchange and collection can be made direct to your home without any hassle for £14. Please call us if you would like to discuss 01723 850014
if 3 for 2 promotion is on and you return an item for refund we will only refund 50% of the price of the promotional item. Please make sure the parcel is sent recordered delivery

In the unlikely event you order custom fitted clubs and they are unwanted for any reason - we can cancel within a 24 hour period of placing the order but because of the bespoke nature items a 20% surcharge will apply.

We will not refund unwanted myjoy shoes orders or custom fitted clubs under any circumstances after you take delivery and is your responsibility to order correctly at the time of ordering your club selection so please check your order! We think 72 hours is reasonable for you to tell us if we have sent incorrect clubs from your order.

Close Brothers Retail Finance

Term of Service

This website is offered as a free service to you. Your use of this website constitutes your agreement to all the Terms of Service contained in this document and our Privacy Policy.

  1. The information that is made available on this website is intended for general information purposes only and is provided on an 'as is' basis without any warranties of any kind. We do not accept any liability for any loss arising as a result of reliance on the information contained on this website.
  2. This website is protected by copyright and database rights. You shall not copy, adapt, exploit or otherwise use the information contained on this website in any way, save for the downloading and temporary storage of one or more of these pages for the purpose of viewing on a personal computer or terminal, provided that you do not delete any copyright and other proprietary notices contained therein 3. We may make improvements or changes to the products, services and prices detailed on this website at any time without notice.
  3. Whilst we retain the right to establish any hypertext links between this website and any third party website at our discretion, you agree that you will not create any hypertext links or deep links between this website site and any third party site without our express written consent.
  4. If you choose to use such a link as detailed in Clause 5 then you will leave this website. Once you leave this website, whether or not you realise that you are leaving, we are no longer in any way responsible for the material on the other website that you enter. We exclude to the fullest extent permitted by law all liability that may arise in connection with or as a result of such external website material causing any damage, costs, injury of financial loss of any kind. You must not disclose to or allow any other person to use your user name and password.
  5. You agree that you will not use this website to: Commit or encourage any criminal offence, including but not limited to harming a minor in any way and stalking or harassing another;
    • Send or receive any material which is offensive, or which may be abusive, indecent, obscene or menacing, or in breach of confidence, copyright, privacy or any other rights. In the event we believe any material falls within any or all of these categories we shall be entitled to remove it;
    • Collect or store personal data about other users;
    • Insert or knowingly or recklessly transmit or distribute a virus, worm, trojan horse, time bomb, trap door or any other computer code, files or programs or repetitive requests designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or to diminish the quality of, interfere with the performance of or impair the functionality of this website;
    • Upload, post, e-mail or otherwise transmit or post links to any content that facilitates hacking;
    • Hack into any aspect of this website;
    • Upload, post, e-mail or otherwise transmit links to any content that infringes the intellectual property rights of any third party;
    • Circumvent, or attempt to seek to circumvent, any of the security safeguards of this website;
    • Cause annoyance to other people accessing this website;
    • Send any unsolicited advertising or other promotional material, commonly referred to as 'spam', 'junk mail', 'chain letters', 'pyramid schemes' or any other form of solicitation by e-mail or by any other electronic means;
    • Send e-mail or any other type of electronic message with the intention or result of affecting the performance or functionality of any computer facilities;
    • Permit any third party to do any of the above.
  6. While we try and ensure that all information on this website is accurate and up to date, errors may occur and we accept no responsibility for such errors. If we discover an error we will amend the website as soon as reasonably possible.
  7. We neither warrant nor represent that your use of this website will not infringe the rights of third parties.
  8. You have sole responsibility for adequate protection and backup of data and/or equipment used by you in connection with this website and will not make a claim against Close Brothers Retail Finance for lost data, re-run time, inaccurate output, work delays or lost profits resulting from the use of such materials.
  9. We neither warrant nor represent that your use of this website will not infringe the rights of third parties.
  10. You have sole responsibility for adequate protection and backup of data and/or equipment used by you in connection with this website and will not make a claim against Close Brothers Retail Finance for lost data, re-run time, inaccurate output, work delays or lost profits resulting from the use of such materials.
  11. We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our pages.
  12. Close Brothers Retail Finance reserves the right to refuse access to this website or any component of it. We may at any time, at our sole discretion refuse access to certain areas of this website to any individual we choose - this refusal of access may take whatever form we deem suitable.
  13. These terms shall be governed by and construed in accordance with English law and subject to the exclusive jurisdiction of the English Courts. If you have any queries regarding this website or the information contained on it, please contact us at the address below.
  14. Close Brothers Retail Finance makes no representations that materials in this website are appropriate or available for use in other locations. Those who choose to access this website from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable. No material from this website may be downloaded, exported or re-exported into (or to a national or resident of) any countries that are subject to UK exporting restrictions/legal or socio-economic sanctions.
  15. If you have any questions about our Privacy Policy, Terms of Service or any other aspect of this website please contact us at:

Close Brothers Retail Finance
Wimbledon Bridge House,
1 Hartfield Road,
London
SW19 3RU

Company Details

All of our prices are inclusive of VAT.
Snainton Golf Centre Ltdis incorporated in England (UK)
Company No. 03898371
VAT registration No is 675 4455 06