Should you wish to return an item for any reason please see below for all relevant information. If you have any questions regarding this, our team can be contacted between 8.30am-9pm weekdays and 8.30am-5pm weekends via our sales hotline - 01723850014.
Returning Goods is split into three sections. These are as follows:
Faulty Goods - If you receive an item that is damaged, please inform us within a reasonable timescale. We will offer either a replacement item to be sent or a full refund for the item(s) only. If you request a refund, we would ask that the faulty item(s) is/are returned within 30 days. If you require an exchange we will replace goods deemed faulty to ensure this deadline is met.
*Please note - We reserve the right to acquire a manufacturers inspection before we refund or exchange any items to verify an official decision of some complaints. On products within their warranty period, we will always replace or repair the item. If the item is faulty after 30 days and up to 6 months we will repair or replace the product and refund any carriage charges you may incur. After this six month period expires all returns of faulty goods within warranty periods are to be returned at the customer's cost.
Incorrect Sizing - If you have ordered the wrong sized item or your goods do not fit, we will gladly exchange them within 14 days of receipt. You must notify us of this as soon as possible upon receiving your goods, and return any item(s) to us with the returns form completed and a covering letter if necessary. Alternatively, we offer a collection and delivery service also known as a 'swap job'. This hassle-free option is available direct to your home or workplace £15. Please call us if you would like to discuss this on our sales hotline 01723 850014.
Unwanted Goods - You have the right to cancel your order within 7 working days commencing the day after you receive your goods. The unwanted item(s) must be returned in their original condition with the appropriate packaging to receive a full refund. We will refund the cost of the item(s), excluding courier costs within 30 days from the e-mail notification of your intention to cancel. This must be within 7 days of receipt of goods. See below for information relevant to custom fit, Myjoy shoes and personalised items.
Custom Fit, Myjoy Shoes and all other Personalised Items
In the unlikely event you order custom fitted clubs and they are unwanted for any reason - we can cancel within a 24 hour period of placing the order but because of the bespoke nature items a 20% surcharge will apply.
We will not refund unwanted myjoy shoes orders or custom fitted clubs under any circumstances after you take delivery and is your responsibility to order correctly at the time of ordering your club selection so please check your order! We think 72 hours is reasonable for you to tell us if we have sent incorrect clubs from your order.
Money Back Guarantee
All items have a 14-day contact money-back guarantee. However, if you are dissatisfied with your item, returns will be dealt with upon receipt unused in the manner it was delivered to you. This excludes custom-fitted clubs as they are bespoke to the purchaser's requirements.
The statutory rights of the consumer are not affected by the terms of our service.
If for any reason you need to cancel your order, please contact us on 01723 850014 as soon as possible. However, as we endeavour to ship your order very quickly, it may not always be possible to cancel an order. If an item is cancelled whilst in transit, a £10 re-direction charge will be made for the return of the goods back to us without a receipt.