Ordering and Payment
If you can not find the answer here then please send us an e-mail click here [email protected]
During your shopping visit items you select are placed into a shopping basket. When you have finished shopping select Checkout located on the right hand side of the page. You will then be given a choice of ordering Online or Offline :-
Offline Orders
You can enter an e-mail address for the order form to be sent to. This can either be faxed or posted to us, once fully completed. At this point your shopping basket is emptied.
Fax orders
Our sales fax number is 01723 850014.
Mail orders
Orders can be sent via the post to the following address :
Snainton Golf
Yedingham Road
Snainton
Scarborough
YO13 9PG
Cheques should be payable to Snainton Golf.
Please do not send cash via the post.
Sales hotline is open 8.30am-9pm. 01723 850014.
If you would like to place your order with a someone to talk to our professionaly trained sales staff about your order please call us.
Online Orders
You can buy items online via a secure credit card ordering system. We accept PAYPAL, VISA, MASTER CARD, SWITCH, DELTA cards. Please note overseas buyers we will not be able to process your order via card online... however paypal payment can be processed however there will be charges to ship to international destinations You are transferred to a secure section of the site (see security). Please complete the details as requested. When fully completed, click on "Submit Order Now" button. You will receive an automated e-mail response confirming that your order has been processed. At the same time, we will receive notification of your order.
Your credit card is processed by Protx , and the items picked and packed ready to ship. We delete all electronic records of your credit card number and personal details. We keep a copy of the invoice and the credit card receipt Online Fraud Due to increasing attempts at fraud with online orders, especially from outside the UK ,
Snainton Golf reserves the right to decline any order that we deem not to be genuine. If this is the case an alternative method of payment can be discussed... We also do not send out credit card receipts with your invoice, as this holds your credit card number. If you would like this copy, we can arrange for it to be posted to you, but this is at your own risk.
Payment
Payment will be taken as soon as the card is accepted. If you get a notification for any reason the card has been un successful then no payment will be taken from your card and we will be in touch to help you. If payment is by cheque, or pending 'e' cheque via paypal - the goods will be dispatched once the cheque has cleared.
Paypal payments will be directed to the paypal site where you can then pay for your goods. Any other payments to us can be made by clicking 'send money' on the top of your paypal account and entering our e-mail address - [email protected]
Gift Vouchers
Gift vouchers must be redeemed online at snaintongolf.co.uk within 180 days of purchase and cannot be used for Orders already placed. If the value of the Order exceeds the value of the gift voucher, the balance must be paid by credit or debit card. Unused balances will be held within the recipients voucher for the same period. Vouchers have a cash redemption value of 0.001p. If you have received a promotional gift voucher from Snainton Golf Centre Ltd, only one such Gift Voucher may be redeemed per purchase.
Security
All online orders are processed securely using 128bit SSL encryption and totally secure.... vital for todays transcations If you do not wish to order online then please see Offline Orders above.
Complaints
Snainton Golf strives to provide the highest level of customer service. If you feel that we have not met that aim, then please e-mail us at [email protected]
Your initial complaint will receive a response within 5 working days, informing you of time scales to address your complaint. Your complaint will be dealt with fairly and as quickly as possible, in a confidential manner. If the complaint can not be resolved immediately you will receive a weekly update on progress. Any information gathered through this procedure is used to monitor and improve our operating practices and procedures. Customer Service We can be contacted on 01723 850014 between 8.30am-9pm, calls charged at your telephone providers national rates.
Company Details
All of our prices are inclusive of VAT.
Snainton Golf is incorporated in England (UK)
Company No. 03898371
VAT registration No is 675 4455 06
